ACT Fibernet mobile app newly launched in the market
MUMBAI: ACT (ACT) Fibernet, a leading company in the broadband and digital services industry, has announced the launch of its mobile app with some innovative features that aim to redefine the customer experience in the industry. Keeping its commitment to value its customers’ time and provide seamless solutions to Internet related issues, ACT Fibernet has launched the ACT Super App designed to bring quick, easy and accessible solutions to customers’ fingertips.
Keeping pace with the changing technology and expanding user base, the broadband brand has completely revamped its mobile app. After undertaking extensive research and studying user feedback to understand where there is room for improvement, this new app has been designed and launched. The ACT Super app has a completely different look and feel, making it easier for users to pay bills, report issues, track accounts, set reminders, interact with customer care, upgrade plans, etc.
ACT Fibernet’s Chief Marketing and Customer Experience Officer Shri. Ravi Karthik said, “At ACT Fibernet we aim to provide a superior customer experience across all our touch points. In line with our same mission, our updated app provides a user-friendly UI as well as significantly improved features related to account management and self-care aimed at making customers’ lives easier and more convenient. Along with this, I am confident that our customers will experience ACT Advantage and will adopt the new app immediately.”
With industry first-of-its-kind features, ACT Super App is all set to set new benchmarks for convenience, efficiency and innovation in customer service. Some of the key features in the app include instant problem resolution, where users can get instant solutions to their internet-related queries through in-app videos and text for self-help in the FAQ section, making for a fast and hassle-free problem-solving experience. Through the analyzer, they can easily monitor their data, its speed and the number of activities connected to Wi-Fi. They can set reminders to pay bills, subscribe or unsubscribe to value-added services, etc. Other features that make this app easy to use include dark/light mode and font adjustment facilities.
As part of this relaunch, the broadband company is also launching a nationwide campaign to raise awareness about the new Super App. Her marketing efforts include reaching out to the audience through email, SMS and WhatsApp. Apart from this, ACT Fibernet will also be broadcasting videos and advertisements on its social media about the latest updates in the app. The re-launch campaign will also introduce fresh text about these improvements in the App Store to maximize app store visibility and drive adoption of the new app to maximize organic downloads.